Remote working – Working Environment


Our working environment

Our working environment is as flexible as you need it to be, I don’t care how we complete our work, only that we do, and we do it well.

From now on you don’t need to tell me if you’ve got to pop out for an hour, or if you want to take holiday. Simply put the dates in the team ‘where abouts’ calendar.

Before you book holiday ask yourself question: Given what i’ve committed to delivering, is now is the right time to have off?

If it is, go ahead and take your holiday. You deserve it!

To enable a flexible working arrangement, we need to do the following things to ensure there is visibility across the whole team.

Basecamp

Is the place where we discuss the journeys and tasks we’re working on, and as a group dump for project and design assets.

If you have a meeting about your tasks, this is where you summarise the outcome.

Invision

Upload your sketches/wireframes/designs here. Share your project with our stakeholders and collected feedback. This is where we validate our solutions and ensure that everyone has a say in the end solution.

Skype

Everyone should be logged into Skype between 11am – 3pm.

There’s the team discussion group (Experience Design) which is where we can chew the fat, keep the fun going or ask general questions about our projects/tasks.

Use your status to let people know if you’re free or don’t want to be disturbed, people may not reply straight away, and we should be considerate about everyone else’s time

Don’t forget to use the video conferencing facility if you need to.

Join.me

Sometime we’ll need to collaborate on the same things, for this we use join.me

Best practice

Be inclusive – there is nothing worse when working remotely then when decision being made and you don’t know how/why. Fire up Skype and/or join.me and video conference the relevant people in. Summarise on Basecamp.

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Remote working – Team Principles


Team Principles

  • Trust, clarity and transparency
  • Communicate early, communicate often
  • Ask stupid questions, create smart solutions.
  • If in doubt go voice… even better go video.

Project principles

  • People don’t know what they want until you show them
  • People prefer movement
  • focus on outcomes, not assets
  • Clarify requirements as you give shape to the outcomes
  • Good design is people focused but UI lead.
  • Complexity always exists. It’s either in the User interface or in the underlying system. Decided where it belongs
  • We are not #wireframemonkeys. we solve business problems through user centred design.
  • You are an expert, do not be afraid to give and defend your expertise.

Experience Design Process

  • Define the outcome – Ignoring the UI, what is the client trying to achieve? What are the contexts and constraints that might apply to the person trying to use the product or services (a person’s time is expensive, technology isn’t). Questions to ask: What’s happening now? What do they want to happen? What’s the difference.
  • Understand the problem space – Model the experience as a user journey. Do this before anything else and you won’t regret it!
  • Design solutions not assets. Assets are a communication tool, not the end state of a project.