Remote working – Team Principles

Team Principles

  • Trust, clarity and transparency
  • Communicate early, communicate often
  • Ask stupid questions, create smart solutions.
  • If in doubt go voice… even better go video.

Project principles

  • People don’t know what they want until you show them
  • People prefer movement
  • focus on outcomes, not assets
  • Clarify requirements as you give shape to the outcomes
  • Good design is people focused but UI lead.
  • Complexity always exists. It’s either in the User interface or in the underlying system. Decided where it belongs
  • We are not #wireframemonkeys. we solve business problems through user centred design.
  • You are an expert, do not be afraid to give and defend your expertise.

Experience Design Process

  • Define the outcome – Ignoring the UI, what is the client trying to achieve? What are the contexts and constraints that might apply to the person trying to use the product or services (a person’s time is expensive, technology isn’t). Questions to ask: What’s happening now? What do they want to happen? What’s the difference.
  • Understand the problem space – Model the experience as a user journey. Do this before anything else and you won’t regret it!
  • Design solutions not assets. Assets are a communication tool, not the end state of a project.

Contractor Vs Perm – Who is more expensive? you may be surprised!

As a contractor i get pretty pissed off when i’m constantly told that i’m not committed to the company i work for, and that i’m more expensive than a permanent employee. Anecdotally i know at least the first part of that isn’t true, because i really do care about the companies i work for and always try my best for the them, my teams and my projects (as do most contractors I know) but what about the second part, the costs.

This is where things get complicated, most companies when calculating the relative costs of a permanent employee versus a contract will do something like the following:

They will take the employee salary add costs, and divide it by the total number of available working days (261 days) to get a day rate and compare that with the contractors day rate. Voila, there it is in black and white, in my example a contractor costs almost twice as much as a permanent employee.

However, if you dig a little deeper you will see that this only half the story. Due to holidays, sick days, bank holidays, maternity/paternity leave, non-productive/chargeable days the actual number of ‘work’ days available is less. Using a standardised set of figures I’ve calculated that the number of available work days for an employee is actually 206 days, we minus the following from our available working days:

  • Holidays  – 25 days (assumed average holiday entitlement)
  • Bank holidays – 8 days ( website)
  • Sick days – 6.7 days (2008 CBI/AXA Survey average)
  • Training days – 10 days (assumed average training days per year)
  • Maternity/Paternity Leave – 5 days (assumed average leave days per employee p. a.)

If you  divide the cost of employment (£65,772.48) over the actual number of working days (206) the headline figures start to align.

  • A employee has to earn the company £319.26 (per available working day) to cover their costs

Where as a contractor has to earn the company £477.52 (per available working day) to cover their costs. So contractors are still more expensive than a permanent employee per day!

No, if we dig a little deeper (again) we see that contractors aren’t paid for holidays, sick days, training days and maternity/paternity leave, so the company doesn’t need to cover the cost of the contractor, I calculate this as 226 chargeable days (i’m excluding training because most contractors aren’t funded to undertake training).

The best way to see this is by multiplying the permanent employees day rate, by 365 days (this is the total amount the business needs to earn to cover the cost of employing the person over 1 year) and multiplying the day rate of the contractor by the number of chargeable days (again, this is the total amount the business needs to earn to cover the cost of employing a contractor over 1 year)

  • A business has to earn £116,530.54 per year to cover the cost of a permanent employee.
  • A business has to earn £107,926.00 per year to cover the cost if a contractor.

So, there we are. Over a 1 year period it is as, if not a little more, expensive to hire a permanent employee then to hire a contractor over the same period.

(the full spreadsheet can be viewed here )